Policies


Terms of Use

Welcome to my website! If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, together with my Privacy Policy, which govern Serricca Studios’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use my website.

The term ‘Serricca Studios’, ‘us’, ‘we’, ‘I’ or ‘my’ refers to the owner of the website whose registered address is: Serricca Studios, PO Box 78, Bally, PA, United States, 19503. The term ‘you’ or ‘your’ refers to the user or viewer of this website.

The use of this website is subject to the following terms of use:

1.) The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2.) This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3.) Neither I nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4.) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5.) This website contains material which is owned by or licensed to Serricca Studios. This material includes, but is not limited to, the appearance, images, products and graphics. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6.) All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged and sited on the website.

7.) Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

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Privacy Policy

Security

All security on my Website is treated seriously. Where applicable, I undertake security steps, including use of an SSL Certificate (technology provided by Comodo), on the back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. If you have any further concerns about security, please email me at: serriccastudios@gmail.com

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Custom Order Policy

Inquiry

All Custom Orders should be submitted via the Inquiry Form, or by e-mailing details to serriccastudios@gmail.com. Inquiries DO NOT guarantee Serricca Studios will be able to fulfill your requests. Please provide as much information as possible to ensure ease of communication. Payment is required in advance for Custom Orders, but not until after you approve your design, quoted price and turn-around time for delivery.

Approval

You are required to approve all details of the provided Custom Order Contract before your item is created. By doing so, you’re also stating that you understand that your Custom Order is handmade to the best quality possible as per the artist’s [Angela Serricca] vision and talent. You understand that your payment, which is required in advance, is NON-REFUNDABLE. Serricca Studios will immediately inform you if your Custom Order cannot be completed as described, for the agreed price and/or within the agreed completion period, to then discuss alternative solutions.

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Gift Certificates

Currently not available.

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Shipping Policy

Processing

Unless product or service is noted as “Out of Stock”, “Unavailable”, “Coming Soon” or “Custom Order”, my products are processed and shipped out within 1-3 BUSINESS DAYS of purchase via USPS (United States Postal Service). All packages are assembled with great care to ensure protection during its journey to you and include a tracking number & insurance up to $50 (some exclusions apply).

Shipping Times & Prices

Currently, items are shipped from Pennsylvania, USA, via USPS’s Priority Mail Flat Rate system. According to USPS’s website, Priority Mail takes approximately 1-3 BUSINESS DAYS. Delivery times will vary depending on your location.

Serricca Studios can only guarantee that items will be shipped out within 3 BUSINESS DAYS of payment (unless otherwise noted at time of checkout due to personal emergencies, vacations, etc). Serricca Studios is NOT responsible for items delivered late due to carrier services.

Return Shipment

To inquire about returning a product, please e-mail Serricca Studios at: serriccastudios@gmail.com.

Once return is approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are NON-REFUNDABLE. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a shipping tracking service and/or purchase shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for lost or damaged items via the USPS carrier. Please review my “Return Policy” section below for more details.

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Return Policy

General Information

Not all products created by Serricca Studios qualify for return or exchange. Several types of goods & services cannot be returned or refunded, such as Custom Orders and Photography Sessions. Please contact Serricca Studios first via e-mail at: serriccastudios@gmail.com. Serricca Studios will review your inquiry and issue a RMA (Return Mail Autorization) number if qualified. Refund Policy is 14 Calendar Days from the item’s arrival date, confirmed by USPS tracking system if mailed. Unfortunately, Serricca Studios cannot offer you a refund or exchange after this period. To be eligible for a return, your item must be unused, in the same condition it was received and must also be in the original packaging provided.

Return Process

To complete your return, you must first send an e-mail to: serriccastudios@gmail.com, to ensure the issue can’t be resolved another way. Serricca Studios requires a receipt or proof of purchase along with the returned item. You are responsible for any shipping & handling fees.

Refunds (if applicable)

Once your returned item is received and inspected, Serricca Studios will send you an e-mail to inform you. Serricca Studios will also notify you of the approval or rejection of your refunded item given it’s arrival condition.

If you are approved, then your refund will be processed and a credit will automatically be applied via your original method of payment. Credit card refunds will be processed and applied according to your bank’s processing schedule (allow 7-14 Business Days).

Exchanges (if applicable)

Serricca Studios will ONLY replace a product if it is something defective or damaged by Serricca Studios. If damage is created by purchaser, repair and replacement fees may apply.

Many products created by Serricca Studios are unqiue, or One-of-a-Kind (OOAK). Due to this, many items cannot be exchanged for an exact replacement. However, Serricca Studios will suggest a product which is the most similar, or recreate a similar item if able.

Exchange Process

To complete an exchange, you must first send an e-mail to: serriccastudios@gmail.com, to ensure the issue can’t be resolved another way. Serricca Studios will require a receipt or proof of purchase along with the exchanged item. You are responsible for any shipping & handling fees.

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Further Questions?

Visit the “Frequently Asked Questions” (FAQ) page, or contact:

serriccastudios@gmail.com

484-CREATED   (484-273-2833)

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